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Features and Services


Relay North Dakota has a variety of features to make calling easy and convenient. Relay North Dakota is not only enriched with features, but also has services such as last number redial and answering machine retrieval that also enhance the users ability when using Relay North Dakota.

» Speech to Speech (STS)

Communication Accessibility for speech-disabled individuals!

Toll Free Number: 1-877-366-3709

What is Speech to Speech?
No more depending on friends or family members to help you make phone calls! If you are speech-disabled, you can take advantage of Relay North Dakota's user-friendly Speech-to-Speech service. With Speech-to-Speech, specially trained Relay Operators serve as the speech-disabled user's voice and repeat their voiced response back to the called party. Speech to Speech is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed. All relay calls are strictly confidential as Federal law mandates that Relay Operators cannot reveal any information about any call.

How do I place a Speech-to-Speech call?
By calling the toll free number 1-877-366-3709, you will be connected with a Relay Operator who will assist you in placing your call.

  1. Dial Relay North Dakota Speech to Speech at 1-877-366-3709.
  2. You will hear; "Relay North Dakota Operator (number). May I have the number you are calling to, please?"
  3. Voice the telephone number of the party you want to call.
  4. The Relay Operator will say, "voice now" to you as your cue to start speaking. You speak directly to your party. The Relay Operator will voice exactly what you have said to your party. Occasionally, there may be instances where you will be asked to repeat your message to ensure that it is conveyed correctly. Remember to say "Go Ahead" when you are ready for the other person to respond.

When you make your first call to Relay North Dakota, you can instruct the Relay Operator to permanently establish your preferred call type as Speech to Speech. This eliminates the need for you to supply this information during future calls.

» 7-1-1 Service

7-1-1 is a new service that will make it even easier for telephone customers to reach relay centers across the country. Instead of having to dial a toll-free number, customers will only need to dial 7-1-1 to reach a Relay Agent.

7-1-1 does not replace the existing toll-free numbers for Relay North Dakota. 7-1-1 dialing will encourage and facilitate communication among individuals who are deaf, hard of hearing, or have speech disabilities and voice users. 7-1-1 is an ideal dialing option for relay customers who travel state to state and first time users of the service.

» TTY to Voice

A TTY User dials Relay North Dakota and types his/her conversation to a Communication Assistant (CA) who then reads the typed message to the Voice User (hearing person). The CA relays the hearing person's spoken words by typing them back to the TTY user.

  1. TTY user dials Relay North Dakota and types his/her message
  2. CA reads and voices the typed message and listens and types the spoken message
  3. Voice User listens and then voices his/her reply

» Voice to TTY

A Voice User dials Relay North Dakota and speaks his/her conversation to a CA who then types the message to the TTY User. The CA relays the TTY User's typed message by voicing it back to the Voice User.

  1. Voice User dials Relay North Dakota and voices his/her message
  2. CA listens to the voiced message and types to the TTY User
  3. TTY User reads and then types his/her reply

» Voice Carry Over (VCO)

VCO allows deaf or hard-of-hearing people who prefer to use their own voice to speak directly to the party they are calling. The CA will type the voice responses back to the VCO User who reads the typed message across the TTY screen.

  1. VCO User speaks
  2. Voice User listens
  3. Voice user speaks his/her response
  4. CA listens and types the message to the VCO User
  5. VCO User read the typed message

» Hearing Carry Over (HCO)

HCO allows people who are speech disabled to use their hearing abilities to listen directly to the party they are calling. The CA voices the typed response from the HCO User to the hearing person, who then speaks directly to the HCO User without CA interaction.

  1. HCO User types the message
  2. CA reads and voices the message to the Voice User
  3. Voice User listens
  4. Voice User speaks directly to HCO User
  5. HCO User Listens

» Voice Call Progression

This feature automatically enables the Voice and HCO callers to listen during the call set-up (i.e., ringing, busy, called party answering telephone, etc).

» VCO to TTY

VCO and TTY Users can communicate with each other through relay. The VCO caller uses his/her voice to speak, which is typed by the CA, to the TTY User. The TTY User types directly to the VCO User, who reads the typed message across the TTY screen, with no CA interaction.

  1. VCO User Speaks
  2. CA listens and types the messages to the TTY Users
  3. TTY User reads and types back the response

» VCO to VCO

VCO Users can communicate with other VCO Users through relay. The CA listens to each VCO Users' spoken words and types for the parties at both ends.

  1. VCO User speaks.
  2. CA listens and types the message for both VCO Users.
  3. VCO User Speaks.
  • They read each other's typed conversations.
  • Note: VCO and ASCII cannot be used at the same time.

» VCO to HCO

VCO Users can communicate with HCO Users through relay. The VCO user speaks directly to the HCO User and the HCO User types their response directly to the VCO User.

  1. VCO speaks to the HCO user.
  2. HCO listens.
  3. HCO types the response.
  4. CA does nothing.
  5. VCO reads the type message.

» Two-Line VCO

Two-Line VCO provides a "real-time" conversation between the VCO and Voice Users. With two telephone lines (one with conference calling capabilities) the VCO User speaks directly to the Voice User on one line while the other line is used to receive the CA's typed responses from the Voice caller. This occurs without saying "GA" and allows two-way uninterrupted conversation; it provides a more natural flow of conversation.

  1. VCO User can speak and read the typed conversation at the same time.
  2. CA types the message to the VCO User.
  3. Voice User listens and speaks.

» HCO to HCO

HCO Users can communicate with other HCO Users through relay. The CA reads the typed message from the HCO User and voices to the other HCO User who listens and then types his/her response back in the same manner.

  1. HCO User listens and types.
  2. CA voices the typed message to the HCO Users.
  3. HCO User listens and types.

» HCO to TTY

HCO and TTY Users can communicate with each other through relay. The HCO User types directly to the TTY User, who reads the message and types back the response (no CA interaction). As the CA voices the typed message from the TTY User, the HCO User listens.

  1. HCO User types directly to TTY user.
  2. TTY User reads and types back the response.
  3. CA reads and voices the message to HCO User.
  4. HCO User listens.

» Speech to Speech / Two Line VCO

Relay North Dakota now provides a new feature called Speech to Speech Voice Carryover (STS VCO). The number is 1 (877) 366-8260. STS VCO allows Deaf and Hard of Hearing users to use their voices directly when calling through this feature. If the other party does not understand the STS VCO user's voice, the agent will re-voice the message for you. Then the agent will type the voice user's dialogue to you. A TTY device is required for this call type. Additionally, Speech to Speech VCO also provides Speech to Speech Two Line VCO. A STS VCO user who wants to use Speech to Speech Two Line VCO needs to have two telephone lines ready. One line is to start the call using a TTY device or a computer terminal with a modem. The second line will need a conference call capability to allow conversation between the User, STS VCO Operator and the Person Called.

» How to use Speech to Speech Two Line VCO:

There are two different procedures depending on the STS VCO operator's role and the STS VCO user's needs:

The STS VCO user uses their own voice, speaking directly to the voice callers. In this case, the STS operator will only intervene in the conversation if the voice user does not understand what the STS VCO user is saying. In this situation, the STS VCO user will not need to use "Go Ahead" to facilitate the conversation. Use these step by step instructions:

  1. Call STS VCO - 1-877-366-8260.
  2. The STS VCO Operator will recognize that the inbound call is a TTY, Turbo Code or ASCII call. STS VCO user will read their greeting message on the device.
  3. Depending on the STS VCO user, the STS VCO operator will read the STS VCO user's typed greeting message to allow the operator to call the user's second line or the customer notes to call the user's second line on an outbound line.
  4. The STS VCO user will receive a phone ring on their second line and will utilize their conference call feature to outdial and call the voice person. After connecting the conference call, The STS VCO operator will inform the voice caller that this is a STS/Two-Line VCO call.
  5. During the call, the STS VCO operator will type the voice user's response to the STS VCO user on the inbound line. While the STS VCO user is talking, the STS VCO operator will not type.
  6. The STS VCO user will talk directly to the voice caller. The STS VCO operator only will assist if the voice user cannot understand the STS VCO user.

The STS VCO user wants the STS operator to repeat the entire conversation. The STS VCO user will make their voice their conversation and the STS operator will revoice it to the voice user. In this situation, the STS VCO user will need to use "Go Ahead" to facilitate the conversation. Use these step by step instructions:

  1. Call STS VCO - 1-877-366-8260.
  2. The STS VCO Operator will recognize that the inbound call is a TTY, Turbo Code or ASCII call. STS VCO user will read their greeting message on the device.
  3. Depending on the STS VCO user, the STS VCO operator will read the STS VCO user's typed greeting message to allow the operator to call the user's second line or the customer notes to call the user's second line on an outbound line.
  4. The STS VCO user will receive a phone ring on their second line and will utilize their conference call feature to call the voice user. The STS VCO operator will inform the voice caller that this is a STS Two Line VCO call.
  5. During the call, the STS VCO operator will type the voice user's response to the STS VCO user on the inbound line. While the STS VCO user is talking, the STS VCO operator will not type.
  6. The STS VCO user will voice their conversation and then the operator will revoice what the STS/VCO user says.

NOTE: If after several attempts the STS/VCO user's conversation is still not clear, the agent may ask the STS/VCO person to find a different way of wording their conversation. As a last resort, the STS/VCO person may type their message (if equipment allows).

» Answering Machine Retrieval (Single Line)

TTY Users can request relay service to retrieve voice messages from their answering machine (single-line) or voice mail (second line).

To request AMR, type "ANS/MACH RETRIEVAL (AMR) GA". The CA will respond "PLS PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA". Place your handset above the answering machine speaker and play the recorder. The machine light indicator or number(s) would indicate that all messages have been retrieved. Once retrieved, place the handset back on the TTY and type "GA". The CA types the messages back to you.

  1. Call Relay North Dakota and request AMR.
  2. CA listens to voice messages.
  3. CA types back the answering machine messages.

Note: Voice Users can request relay to retrieve messages from their TTY answering machines.

» Answering Machine Retrieval (Voice Mail)

To request Voice Mail retrieval, give the CA the telephone number and the instructions on how to retrieve the voice mail, i.e. PIN number or access codes. The CA dials the number and retrieves the voice mail messages. Once all messages are retrieved, the CA types the messages back to you.

  1. Call Relay and type in instructions to CA with telephone number and PIN number.
  2. CA retrieves voice messages.
  3. Ca types back the voice mail messages to the TTY/VCO User.

» Automatic Number Identification Branding

Automatic Number Identification (ANI) is the telephone number of the line initiating a call. The number is identified by the switch and passed over the network to the CA workstation. The relay center switch brands the caller's answer type, which is maintained in the ANI database. The next call into relay will be answered automatically by the previous call's answer type.

Note: For first-time callers into Relay North Dakota, the answer sequence is Voice, TTY, and ASCII. The available call types are TTY, ASCII, Voice, HCO, VCO, Spanish, Deaf-Blind ASCII, Deaf-Blind TTY, and Turbo Code (future development).

» ANI Permanent Branding

Customers may request Relay North Dakota to permanently brand their call type. Step by step instructions:

  1. Call Relay North Dakota.
  2. Request a CA for permanent branding. Callers may only brand the number they are calling from.
  3. Inform the CA as to which call type to permanently brand.
    The available call types are: TTY, Voice, ASCII, HCO, VCO, Spanish, Deaf-Blind ASCII, Deaf-Blind TTY
  4. Upon call completion, the CA forwards the branding request into the ANI database.

Note: The permanent brand will become effective within 48 hours. If the selected call answer type does not respond, the automated answer sequence for each call type will take place. Permanent Branding does not apply to PBX services.


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