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About Relay North Dakota

The North Dakota Telecommunications Relay Service (TRS) which was mandated in 1993 by the state legislature, enables people who are Deaf, hard of hearing, or unable to speak, to call and be called by, voice (hearing) telephone users.

People who are unable to hear or speak use the relay service which creates a link between an individual using a text telephone device (TTY) which looks like a typewriter or small computer, and a non-TTY user. Operators called Communications Assistants act as go-betweens, relay conversations between a TTY user and a telephone user by speaking everything typed by the TTY user and typing everything said by the telephone user. Hard of hearing people can use the relay by speaking their own conversation and having the hearing person's conversation typed to them. In this way, people who require special equipment to communicate over a telephone system can participate in interactive conversations with those who do not have the same equipment.

North Dakota TRS eliminates barriers and opens the lines of communication to all North Dakota residents.

» Text Telephones

A Text Telephone, also known as a TTY, TT, or TDD, looks like a typewriter, but it has a cradle where a telephone handset is placed for sending and receiving messages. Users communicate by typing what they want to say, and reading what the other person types back to them. The user can call directly to another person who also has a TTY machine without any assistance.

» Access to Relay North Dakota

TTY users call 1-800-366-6888 or voice users call toll free 1-800-366-6889. The relay is open 24-hours a day, seven days a week, and there is no charge to use the service, within your local calling area. However, long distance calls made through Relay North Dakota's Provider will be billed at a reduced rate. This discount is given to compensate for the additional time needed to place a relay call.

» Relay North Dakota Billing Procedures

  • There is no charge for using the relay service within your local calling area.
  • Long distance calls made through Relay North Dakota's Provider will be billed at a reduced rate. This discount is given to compensate for the additional time needed to place a relay call.
  • Direct dial, collect calls, third party calls, credit cards and calling cards are welcome through the relay service. Simply identify your billing method.
  • If you want to bill your long distance call through your preferred long distance company, notify the Communication Assistant before the call is made. This is called Carrier of Choice. If no preferred carrier is named by the Relay user, long distance calls will be billed by Relay North Dakota's provider at a discounted rate.
  • Note: You can also identify your billing preferences in your Customer Data Base.

*If your long distance carrier is not available via Relay North Dakota, please contact customer service at: 1-800-676-3777

» Carrier of Choice

Some people have a special long distance carrier that they use for direct calls from their home, but that company is not available when calling through Relay North Dakota. We are trying to solve this problem, but we need to work together.

If your long distance company is not available through Relay North Dakota you should:

  1. Contact the long distance company and ask them to be available via Relay North Dakota.
  2. If they have questions, tell them to contact Roxy Ennen at 701-328-2300 or rennen@nd.gov
  3. If you have any problem contacting the long distance company, call directly to, Roxy Ennen at 701-328-2300 or rennen@nd.gov

Following is a list of current long distance companies that are available when placing long distance calls through Relay North Dakota:

  • AT&T
  • Excel
  • Frontier
  • LDDS
  • MCI WorldCom
  • Metromedia
  • Souris River Telephone (SRT)
  • Touch America (formerly Qwest)
  • WilTel
  • Working Assets

  • 10-10-220 (Telecomm USA (MCI))
  • 10-10-288 (AT&T)
  • 10-10-297 (Excel)
  • 10-10-321 (Telecomm USA (MCI))
  • 10-10-333 (Sprint)
  • 10-10-432 (Touch America)

As of October 31, 2005


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